Frequently Asked Questions
Yup! Each toad comes with an adjustable Crossbody strap.
The toad's body is made out of vinyl. Handles, anchors, and Crossbody strap are vegan PU leather. Vegan Friendly!
Yes. Each toad has inside lining- your stuff won't slip down into their little toesies.
Inside dimensions of the toads are apx 9"x6"x5" (roughly... after all, it is toad shaped) The bag is deceptively roomy. It is hollow up to the nose, so you can fit a good amount of stuff in there.
The hats are on little clips. You clip it to their little noggin, right where the zipper opens. Then you can close the zipper back up.
I use a very mild soap and warm water. Don't use any solvent or harsh soap to avoid removing the color.
Yes, we ship to most countries! However, we do not cover duties/taxes...etc. The buyer (you) is responsible for all taxes, duties and fees, if applicable.
If you don't pay your duties at customs or your package was held by your postal service too long and gets sent back to us, you will have to cover the shipping if you want to reship the item.
Returns are not accepted.
However, if any issue arises with your toad or accessories within 14 days of receiving it, I will arrange repair or replacement. Just shoot me a message!
Defective products may be returned only if they're in the original condition, unused and with the tags still attached. We require proof that the item is defective before we begin the return process. If you send an item back and it is not defective, you will have to pay for the return shipping back to you.
If your item is defective but you do not want a replacement, you will receive store credit. It can take up to 7 business days to issue your store credit once your return is received. Store credit does not expire.
Imperfect toads are sold at a discount and are final sale.